FAQs
1. What is Build-Buy?
Build-Buy is your one-stop shop for high-quality products, offering a wide range of Building material items to
meet your needs with convenience and reliability.
2. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You can follow the step
by-step instructions on the checkout page.
3. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and enjoy a
more personalized shopping experience.
Shipping and Delivery
4. What are your shipping options?
We offer two kinds of shipping (1) express shipping (2) delivery from our warehouse. The shipping method is
depend on your requirement and also the type of item you have selected, suppose the items is too bulky to ship by
express , it will shipped only from our warehouse and transport to your destination if you require on extra payment
5. How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically
takes 5-7 business days.
6. Do you deliver internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated at
checkout.
Payments
7. What payment methods do you accept?
We accept major credit/debit cards, Cash on Delivery and wallets options. All transactions are encrypted for your
safety.
8. Is my payment information secure?
Absolutely! We use advanced encryption to ensure your payment details are safe and secure.
Returns and Refunds
9. What is your return policy?
We accept returns within 7 days of purchase, provided the item is unused and in its original packaging. For more
details.
10. How do I initiate a return?
To initiate a return, contact our customer support team at [email protected] or visit the Returns section in
your account.
11. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Order Management
12. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Contact customer support immediately for
assistance.
13. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.. Use this to track your order on our
website or through the courier’s site.
Product Queries
14. How do I know if a product is in stock?
Product availability is displayed on the product page. If a product is out of stock, you can sign up for restock
notifications.
15. Do you provide warranties for your products?
Yes, many of our products come with manufacturer warranties. Warranty details are listed on the product page.
Account and Support
16. How do I create an account?
Click on the "Sign Up" button at the top of the page and fill out the required information to create your account.
17. What should I do if I forget my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
18. How can I contact customer support?
You can reach us at [email protected]. Our support team is available 9:00am to 7:00pm to assist you.
Policies
19. Do you have a privacy policy?
Yes, we prioritize your privacy. You can view our Privacy Policy.
20. Are there any hidden fees or charges?
No, the price you see at checkout includes all applicable taxes and shipping fees
Shipping Options
Shipping Policy
We offer two kinds of shipping
(1) express shipping
(2) delivery from our warehouse.
The shipping method is depend on your requirement and also the type of item you have selected, suppose the items is too
bulky to ship by express , it will shipped only from our warehouse and transport to your destination if you require on
extra cost for shipment
Order Processing Time
All orders are processed within 1–2 business days.
Orders placed after 7:00 pm or on weekends/holidays will be processed the next business day.
Delivery Tracking
Once your order is shipped, you will receive an email with a tracking number.
Use the tracking number to monitor your shipment's progress on our website or the courier's platform.
Estimated Delivery Times
Delivery times may vary depending on your location:
Local Delivery: [Timeframe, e.g., 5-7 working days].
National Delivery: [Timeframe, e.g., 10-15 business days].
Order Updates and Notifications
Stay informed with real-time updates via whatsapp. Please ensure that you have entered your whatsapp number while ordering so that we can send you updates.
You’ll receive notifications at every step: order confirmation, shipment, and delivery.
Hassle-Free Returns for Shipping Issues
If your shipment arrives damaged or incorrect, we’ll arrange a free replacement or refund.
Notify us within 7 days of delivery with photographic evidence of the issue.
Flexible Delivery Options
Address Changes: Update your delivery address within 24 hours of placing the order.
Pickup Points: Opt-in for a pickup location nearest to you for added convenience.
Customer Support for Shipping
If you have any questions about shipping or your order status, our support team is here to help.